FlexiTeek Manufacturer Warranty
Manufacturer warranty terms, product documentation, care instructions, and claim requirements may apply. Customers should review the official FlexiTeek warranty, care, and product documentation associated with their specific product and project.
FlexiTeek products may be covered by manufacturer warranty terms against certain defects in materials or workmanship, subject to the specific product, purchase channel, project type, and applicable warranty conditions.
Warranty coverage may depend on factors such as:
- Product type
- Date of purchase
- Proof of purchase
- Proper installation
- Proper care and maintenance
- Intended use
- Product handling and storage
- Compliance with manufacturer instructions
- Timely inspection and claim submission
Inspect Materials Promptly
Customers should inspect all materials promptly upon receipt. If there is a concern about product condition, damage, missing items, color, sizing, or specification, contact Wave Maker Craft as soon as possible.
Do not install, modify, cut, glue, or otherwise use materials if you believe there may be a defect or issue. Using or altering materials may affect warranty eligibility or claim review.
What Warranty Coverage May Exclude
Manufacturer warranties commonly exclude issues caused by conditions outside of the manufacturer's control. These may include, but are not limited to:
- Normal wear and tear
- Changes in color, appearance, size, or surface condition due to use or exposure
- Improper installation
- Improper surface preparation
- Improper storage, transportation, handling, or maintenance
- Negligence, misuse, abuse, alteration, or repair
- Damage caused by accidents
- Damage caused by harsh chemicals, incompatible cleaners, or improper treatment
- Use outside the product's intended application
- Issues caused by drawings, measurements, specifications, or designs supplied by the customer
- Third-party products, materials, equipment, adhesives, or installation processes not manufactured or approved by FlexiTeek
- Conditions related to the vessel, substrate, or installation environment
Installation-Related Issues
Product warranties may be separate from installation warranties. If installation is performed by a third-party installer, boatyard, marina, independent contractor, or other service provider, that installer may be responsible for any installation-related workmanship warranty.
Wave Maker Craft can help customers understand the product inquiry process, but installation-specific issues may need to be reviewed with the installer or project provider.
Care and Maintenance Requirements
Proper care is important for long-term performance and warranty protection. Customers should follow FlexiTeek's official care and maintenance recommendations for cleaning, approved products, stain prevention, surface care, and ongoing maintenance.
Using improper cleaners, harsh chemicals, abrasive methods, or unapproved treatments may affect the product appearance and could impact warranty eligibility.
Submitting a Warranty Question or Claim
If you believe there may be a product issue, contact Wave Maker Craft with the following information:
- Name and contact information
- Date of purchase
- Proof of purchase
- Boat or vessel information
- Product details
- Description of the concern
- Photos or videos showing the issue
- Installation details, if applicable
- Any relevant care or maintenance history
Wave Maker Craft may help direct your inquiry to the appropriate manufacturer, distributor, installer, or project contact.
Important Manufacturer Terms
FlexiTeek manufacturer terms and warranty documentation may control the final warranty review and claim outcome. Wave Maker Craft does not modify, expand, or replace any manufacturer warranty unless expressly agreed in writing.
Manufacturer warranty remedies may vary and may include repair, replacement, refund, or other remedies as determined under the applicable warranty terms.
Need Help?
Rex and the Wave Maker Craft crew are here to help you understand your flooring options, care requirements, and next steps if you have questions about your FlexiTeek synthetic teak boat flooring.
Contact Wave Maker Craft through the contact information provided on this website.